Jeli FAQ — answers to all your questions

No. Under Jeli's rules, each person may only open one account. Attempting to create multiple accounts using the same mobile number or device may result in account suspension. Contact support if you run into any issues.

Yes, account verification is required to make withdrawals on Jeli. Verifying your mobile via OTP allows transactions within basic limits. A National ID (NID) verification may be required for larger withdrawal amounts. The entire process is completely secure.

On the login page, click the "Forgot Password?" option. Enter your registered mobile number and you'll receive an OTP. Use that OTP to set a new password. To change your password while logged in, go to Account Settings > Security.

Jeli currently supports deposits via bKash, Nagad, and Rocket mobile banking. Bank transfer and cryptocurrency are also available. Deposits through all methods are typically credited to your account within 5 minutes.

The minimum deposit on Jeli is just BDT 100. Maximum single deposit limits vary by payment method — typically up to BDT 25,000 for bKash and Nagad. For larger deposits, use bank transfer or contact support.

Deposits are usually credited to your account within 5–15 minutes. If more than 30 minutes have passed, contact Jeli Live Chat with your payment Transaction ID (TrxID). Our team will verify it promptly and add the balance.

Withdrawal requests on Jeli are typically processed within 15–30 minutes. During peak hours, it may take up to 2 hours. bKash and Nagad are usually the fastest options. Bank transfers may take 1–2 business days.

The minimum withdrawal amount on Jeli is BDT 300. Your account's mobile number must be verified before you can withdraw. Withdrawals from bonus funds require meeting the specified wagering requirements.

Yes, if your withdrawal request is still showing as "Pending", you can cancel it from your account's transaction history. Once it moves to "Processing" or "Completed", cancellation is no longer possible. Contact Live Chat if you need to cancel quickly.

New members receive a welcome bonus on their first deposit. You'll also get free spins upon registration and a login bonus during your first week. Check the Promotions page for full bonus terms and conditions.

To withdraw a bonus, you typically need to wager the bonus amount a set number of times — this is called the wager requirement. Each bonus comes with its own terms. For example, a 100 BDT bonus with a 10x wager requirement means you need to place 1,000 BDT in bets. Full details are listed alongside each bonus.

Copy your referral link from your account and share it with friends. When a friend registers using your link and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on how much your friend deposits.

Jeli offers 500+ slot games, Live Casino (baccarat, roulette, blackjack), fish shooting games, Sports Betting (cricket, football, tennis), and lottery games. New games are added every month.

Absolutely. All games on Jeli are fully playable on mobile. The Jeli app is available on both Android and iOS. You can also play smoothly via mobile browser — no app installation required.

Yes. All games on Jeli use RNG (Random Number Generator) technology, which is verified by independent third parties. Live Casino games are run via live streaming, making all outcomes fully transparent and fair.

Yes, Jeli uses top-grade SSL encryption. Your personal information, payment details, and gaming data are all stored fully encrypted. We never share your data with any third party.

If you suspect unauthorized access to your account, change your password immediately and contact Jeli Support. The support team will temporarily lock your account and investigate. Always use a strong password and never share it with anyone.

Log in to your account and go to Settings > Security. You'll find the option to enable Two-Factor Authentication (2FA). Once activated via mobile OTP, you'll need to verify an additional code each time you log in, adding an extra layer of security to your account.