Jeli's Privacy Policy

Welcome to Jeli. We believe that protecting user privacy is the most important responsibility of a trustworthy gaming platform. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and kept secure when you use the Jeli website (jeli.onl) and the Jeli mobile app.

By using Jeli's services, you are considered to have read and agreed to this Privacy Policy. If you disagree with any part of this Policy, we kindly ask that you refrain from using our services.

This Policy has been developed in accordance with applicable data protection laws in Bangladesh and international best practices. Jeli is committed to transparency and accountability at all times.

Jeli collects only the information needed to run our services smoothly and give you the best experience. We never collect data that isn't necessary.

• Your password is never stored in plain text — only as an encrypted hash.
• Full bank or credit card numbers are not stored on Jeli's servers.
• Jeli will never call or message you to ask for your password or OTP.

Jeli uses your information only for specific, legitimate purposes. Below is a clear breakdown of why we collect and use your data:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC Verification: To verify identity for fraud prevention and AML compliance.
• Customer Support: To resolve your issues quickly and effectively.
• Security Monitoring: To detect unusual activity and keep your account secure.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Sending Notifications: To keep you informed about important updates, promotions, and bonuses.
• Platform Development: To analyze user behavior and further improve the quality of our services.

Jeli does not generally share your personal information with third parties. However, there are limited circumstances where sharing may occur:

• Payment Processors: Payment providers such as bKash, Nagad, and Rocket may receive limited information for transaction verification.
• Legal Obligations: Information may be disclosed as required by Bangladeshi law or regulatory authorities.
• Fraud Prevention: Law enforcement agencies may be provided with information in cases of serious fraudulent activity.
• Technology Partners: Hosting, analytics, and cybersecurity providers may access limited data under strict confidentiality agreements.

Before sharing data with any third party, we ensure they uphold the same standard of privacy protection that we do.

The Jeli website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: To maintain login sessions and ensure site security — the site cannot function properly without these.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand which sections of the site receive the most traffic.
• Advertising Cookies: Solely for displaying Jeli's own promotional content — not for any external advertisers.

You can disable cookies at any time through your browser settings. However, doing so may limit certain features of the site.

Jeli applies industry-leading technology and practices to protect your data. Our security framework operates on multiple layers:

• 256-bit SSL Encryption: All data transfers occur through fully encrypted channels.
• Two-Factor Authentication (2FA): An added layer of security for sensitive actions.
• Firewall Protection: An advanced firewall system is active to block unauthorized access.
• Regular Security Audits: Regular penetration testing and audits are conducted by independent experts.
• Restricted Access: Only authorized personnel are permitted to access specific data.
• Backup & Recovery: Regular data backups are maintained to prevent any loss of information.

Jeli does not retain your data beyond what is necessary. As a general rule, your information is kept for as long as your account remains active.

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transaction Records: Mandatory retention for a minimum of 5 years in compliance with AML regulations.
• Customer Support Records: Up to 2 years after resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Marketing Information: Deleted immediately upon unsubscription.

As a Jeli user, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

Jeli is a platform strictly prohibited for anyone under 18. We do not knowingly collect data from minors.

• Age verification is mandatory at registration.
• If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.
• Parents can contact our support team if they suspect their child may have an account.

Jeli may update this Privacy Policy from time to time. Changes may be made due to business developments, legal requirements, or service improvements.

• The "Last Updated" date on this page will reflect any changes made.
• For significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Jeli's data protection team is always ready to respond to your inquiries.